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Cluj Napoca

Jud. Cluj, Mun. Gherla,

32 Crișan Street


+40 (758) 957 081


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Policy privacy

Website Privacy Policy "

This privacy policy informs you about the information we collect from you when you use our website. In collecting this information, we are acting as a personal data controller and are required by law to provide you with information about us, the purpose and manner in which we use your data and the rights you have over your personal data.

Our data protection policy and practices focus on the proper and lawful processing, sharing and storage of personal information while ensuring confidentiality, integrity and availability.

Therefore, by reading the privacy policy, you will learn all your rights and all information related to the processing of personal data.

The data privacy policy is based on the following data protection principles:

- The processing of personal data will be done in a lawful, fair and transparent manner;

- Personal data will only be collected for specified, explicit and legitimate purposes and will not be further processed in a way incompatible with those purposes;

- The collection of personal data will be adequate, relevant and limited to the information necessary for the purpose of the processing;

- Personal data will be authentic and, if necessary, updated;

- All reasonable steps will be taken to ensure that inaccurate data is deleted or corrected without delay;

- Personal data will be kept in a form which permits identification of the data subject and for no longer than the period for which the personal data are processed;

- All personal data will be kept confidential and stored in a way that ensures the necessary security;

- Personal data will not be distributed to third parties unless this is necessary for the purpose of providing services;

- Data subjects have the right to request access, rectification and erasure of personal data, to object to or restrict the processing of their data, as well as the right to data portability.

Personal data:

Personal data means any information which can be linked to an identified or identifiable natural person (data subject). Personal data includes all types of direct or indirect (i.e. used in connection with other data) information relating to the data subject, such as names, dates of birth, addresses, e-mail addresses, telephone numbers, etc.

  1. Who are we?

Name of organisation: LUNATICS LAB S.R.L.

Commercial Register registration number: J12/499/2023

Unique identification code: 47568172

Registered office address: Gherla, Cluj, 32 Crișan Street, Romania


We are not obliged to appoint a personal data protection officer, so any questions regarding the use of your personal data should be directed to the contact details above.

  1. How do we use your information?

When you use our website to search for our products and services and to view the information we make available, a number of cookies are used by us (first-party cookies) and by third parties (third-party cookies) to enable the operation of the website, to collect useful information about visitors and to provide you with the best experience in using our website.

What are cookies?

Cookies are small text files that are placed on the user's device to track usage and record preferences. Our cookies do not contain personally identifiable information. We collect certain information automatically through the use of cookies and tracking technologies, such as Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), page references/exits, pages viewed on our site (e.g., HTML pages, graphics), operating system, date/time and/or click streams to analyze overall trends and to administer the site. Site users can control the use of cookies at the browser level, but if the user chooses to disable cookies, this will result in a limitation of certain features and functions on our site and services. Some of the cookies we use are strictly necessary for our website to function and we do not require your consent to place them on your computer. These cookies are outlined below.

However, for those cookies that are useful but not strictly necessary, we will always ask for your consent before placing them. These are:

For more information about the use of cookies, please see our cookie policy.

2.3. When submitting a request via our website

When you send a request or message via our website, we ask for your name and e-mail address or telephone/fax number.

We use this information to respond to your request. We may send you an email several times after you have made a request to ensure that we have answered your question and to improve the experience of our users.

Your request is stored and processed for one (1) month for security reasons, after which it will be deleted along with your name and email or phone/fax address, according to the information below. The personal data collected is not disclosed to other persons. We do not use the information you provide through the contact form to make automated decisions that could affect you.

No CRM registrations are made through the site. CRM is an acronym for Customer Relationship Management. A CRM is a software product, a tool that aims to continuously improve customer relationships. It serves a modern business strategy that focuses on the customer and understanding their needs and requirements. The purpose of a CRM system is to manage customer or prospect information in a unified way and increase customer satisfaction.

2.4. Subscribe to our newsletter

When you submit a request to subscribe to our newsletter, we ask for your e-mail address.

You will also tick a Marketing Communication Agreement which will briefly show you the categories of data processed, the length of storage and your rights if you have failed to read this privacy policy.

We use this information to send you the latest news, projects and other inters information. By subscribing to the newsletter, data is stored and processed until you withdraw your consent. You can withdraw your consent at any time by sending a request by email or by clicking the unsubscribe box at the end of each newsletter we send you. The personal data collected will not be disclosed to other persons.

  1. Your rights as a data subject

You can ask us what information we have about you and ask us to correct it if it is inaccurate. Where we have asked for your consent to process your personal data, you can withdraw this consent at any time.

Where we process your personal data to fulfil a contract or on the basis of consent, you can ask us to provide you with a copy of the information in a readable format so that you can transfer it to another provider.

If we process your personal data on the basis of consent or legitimate interest, you can request the deletion of your data.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in certain circumstances, you may ask us not to make decisions that affect you using automated processing or profiling.

All the rights indicated can be concluded as follows: right of access to personal data, rectification or erasure, restriction of processing or right to object to processing, as well as the right to data portability. Data portability implies the possibility to request us to transfer all the data we hold to another person expressly indicated by you.

To submit a request for your personal data by email, mail or phone, please use the contact information provided above in the About Us section of this policy. We will respond to your request within 30 days from the date of the request.

  1. The right to lodge a complaint

If you have a complaint about our use of your information, we would prefer that you contact us first so that we can resolve your complaint amicably. However, you can also contact the National Supervisory Authority for Personal Data Processing for information via their website at or write to them at:

B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, postal code 010336, Bucharest, Romania.

  1. Transfer of personal data to a third country

We do not intend to transfer personal data to a third country or outside the EU or to an international organisation. If this happens, you will be notified to this effect in order to give your consent or to indicate adequate safeguards to ensure the same standard of protection for the processing of personal data.

  1. Disclosure of personal data

Personal data will not be disclosed to third parties unless disclosure is necessary for the provision of our services. Occasionally, we contract with other companies and business partners working on our behalf, such as technical companies to process and deliver the systems and technologies that develop our products and services, and in these cases we will disclose the information as necessary. Service providers will only be permitted to obtain personal data necessary to provide their services. We will not disclose personal data to third parties for the purpose of enabling them to market their products and services to our customers. If users do not want us to disclose personal data to these companies, they are asked to contact us at the e-mail address indicated above or in writing by post to the address in Gherla, Cluj str Crisan nr 33, Cluj, Romania.

In certain situations, we may need to disclose personal data in response to requests from supervisory authorities to meet legal requirements. We will also disclose personal data if required to do so by law, for example, to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, the safety of our customers or the safety of others, the investigation of fraud, or in response to a request from public authorities.

  1. Processing security

We will process the data securely, apply and maintain appropriate technical measures to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other forms of unlawful processing. Questions regarding the security of personal data may be sent to the e-mail address indicated above or in writing by post to the address in Gherla, Cluj, Str. Crișan nr 33, Romania.

Specifically, the data on this site is collected securely via HTTPS through TLS v1.3, stored Mailchimp, Google Drive, Dropbox, as well as manually processed from the storage environment.

Any marketing e-mails may only be sent with your express consent. This specific form of consent must be freely given, specifically informed and accurate. These requirements are met when you have opted in to receive marketing emails (you have given active consent).

You will always have the right to object, on request and free of charge, to the processing of personal data for direct marketing purposes, without having to provide concrete justifications.

Marketing emails contain information we think you'll find interesting, as well as breaking news about our products and services.

  1. Updates to this privacy policy

We regularly review and, where appropriate, update this privacy policy when changes occur as a result of providing services. If we wish to use your personal data in a way that we have not previously identified, we will contact you to provide you with information about this and, if necessary, to seek your consent.

We will update the version number and date of this document each time it changes.

Policy approved on: 01/01/2024

The policy becomes operational on: 01/01/2024

The next review will take place on: 01/01/2025

Our data protection policy and practices focus on the proper and lawful processing, sharing and storage of personal information, while ensuring confidentiality, integrity and availability. Our website complies with the General Data Protection Regulation ("GDPR"), (Regulation (EU) 2016/679).

Thank you for your interest in For any further questions regarding the processing of personal data, please contact us by mail at the address in Gherla, Cluj, str Crișan nr 33, Romania or by e-mail: